- How long will my order take?
- Everything is made to order. Allow up to one week for us to make it and up to one more week for shipping, so about two weeks in total.
- What does shipping cost?
- Shipping is free within the US. Cards ship flat in a rigid sleeve; orders with a stand or coasters ship boxed. We ship to US addresses only for now. Email us about international orders.
- Can I return my order?
- Because every piece is customized, we can't accept returns or give refunds. If something arrives damaged or not as you expected, email us a photo within 14 days of delivery and we'll work with you to make it right.
- Can I change my order?
- Email us as soon as possible with your order details. If we haven't started making it, we'll update it.
- Will it work with my brewer?
- Moccamaster guides cover the 1.25 L models (KBGV Select, KBG, KB, KBT, KBGT), the 1 L KBTS and the 1.8 L CDT Grand. Pour-over guides work with any dripper.
- How do I care for it?
- Wipe the card with a damp cloth. Rinse coasters with warm water and mild soap, and let them air dry.
- Do you take bulk orders?
- Yes, for cafés, offices and gifts. Email us with the quantity and we'll send pricing.
